Terms of Service
Last updated: 25 October 2026
These terms cover using TickTap to buy tickets as a fan, or to list and sell tickets as an organiser. By using the service you agree to them.
About TickTap
TickTap Ltd operates this site and acts as the ticket seller of record for events listed by organisers. When you buy a ticket, your contract of sale is with TickTap; your contract to attend the event is with the organiser, who is responsible for running it.
Buying tickets
- The face price is shown up front. A booking fee is added at checkout and shown before you pay. The fee rate drops as your order grows (10% for one ticket, down to 5% for six or more), with a minimum of 2% + 30p.
- Payment is taken at the time of purchase via Stripe. Your ticket PDF is issued immediately and can be downloaded, and emailed to you if you choose.
- Each ticket carries a unique QR code valid for one entry. Duplicated or screenshotted tickets may be refused if already scanned.
Refunds and cancellations
- If we cannot fulfil your order, you are refunded in full, including the booking fee.
- If an event is cancelled or materially changed by the organiser, refunds follow the organiser's policy and are passed through to you.
- Tickets are otherwise generally non-refundable, except where required by law.
Full details are in our Refund Policy.
For organisers
- You are responsible for the accuracy of your event listing and for running the event.
- TickTap collects payment on your behalf and pays out your takings after the event, minus the booking fee.
- You must have the right to sell tickets for the event and must comply with applicable laws, including consumer-protection and anti-touting rules.
Organisers are also bound by our Organiser Agreement.
Acceptable use
You agree not to misuse the service, including attempting to defraud, resell tickets in breach of these terms, or interfere with the site's operation.
Liability
We provide the service with reasonable care. To the extent permitted by law, TickTap is not liable for the conduct of organisers or for events themselves. Nothing in these terms excludes liability that cannot be excluded by law.
Changes
We may update these terms. Continued use after an update means you accept the revised terms.
This is a starter template for a demo and is not legal advice. Have it reviewed by a qualified professional before relying on it.